Due to sanitary and hygeinic reasons, we do not offer refunds on once-used products; only exchanges. Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

RETURN POLICY

Pro Hair Amor Hair Care Product Returns

To be eligible for refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for return shipping costs.

To complete your return, we require a receipt or proof of purchase and the completion of a Return Authorization Form.

Please DO NOT RETURN your product until you have contacted a customer care manager via email at support@prohairamor.com and received instructions for next steps.

Oils, Serums and Aerosols (if applicable)

We do not accept products that are intimate, or sanitary goods (have traces of hair or skin).

To complete your return, we require a receipt or proof of purchase and the completion of a Return Authorization Form.

Please do not send your purchase back until you have contacted via email at support@prohairamor.com and received instructions for next steps.

To replace your product for the same item, please contact us via email at support@prohairamor.com to communicate with a customer care manager; and complete a Return Authorization Form.

Product Exchanges / Missing Items (if applicable)

We only replace items if they are defective or damaged within 30 days of purchase. Before completing a claim, we require a copy of the original receipt and/or proof of purchase and an image of the item.

To replace your product for the same item, please contact us via email at support@prohairamor.com to communicate with a customer care manager; and complete a Return Authorization Form.

If you suspect that an incorrect order was shipped to you, contact us via email at support@prohairamor.com and a customer care manager will be in touch within two business days to provide you with an update.

Please DO NOT SHIP your product until you have contacted us at support@prohairamor.com and received instructions for next steps.

Defective / Damaged Items (if applicable)

Before completing a claim, we require a copy of the original receipt and/or proof of purchase and an image of the item. After which please contact Customer Care at support@prohairamor.com to communicate with one of our customer care managers and obtain a Return Authorization Form.

Please DO NOT SHIP your product until you have contacted us at support@prohairamor.com and received instructions for next steps.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.

Late or missing refunds (if applicable)

If you have not received a refund yet, please double-check with your financial institution as it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@prohairamor.com.

Shipping

To return your product, your Return Authorization Form will need to be approved and someone from our team will make arrangements to provide you with a return address. You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

$50, please consider using a trackable shipping service or purchasing shipping insurance as we are unable to guarantee receipt of your returned item(s).

If you are shipping any item(s) over

$50, please consider using a trackable shipping service or purchasing shipping insurance as we are unable to guarantee receipt of your returned item(s).